Refund and Returns Policy
At Nexasoft Technologies Pvt Ltd, we want you to be completely satisfied with your purchase of computer and accessories items. If you are not fully happy with your order, our Refund & Return Policy makes the process simple and transparent.
1. Eligibility for Returns
Items can be returned within [7/10/15] days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
A valid invoice or proof of purchase is required.
Certain items such as software, downloadable products, or items marked as non-returnable are not eligible.
2. Conditions for Returns & Exchanges
We accept returns only if:
The product is defective, damaged, or incorrect at the time of delivery.
The product has manufacturing defects covered under warranty.
You received a product that is different from what you ordered.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [7–10 business days] to your original payment method.
Shipping costs are non-refundable unless the return is due to our error (wrong or damaged product).
4. Exchange Policy
If you wish to exchange an item, you can request a replacement for the same product or another product of equal value (subject to stock availability).
Any price difference must be settled accordingly.
5. Return Process
To initiate a return:
Contact our support team at 📧 support@nexasofttechnologies.com or 📞 9429424199.
Provide your order ID, product details, and reason for return.
Our team will guide you with return instructions and pickup/shipping details.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time, please check with your bank or payment provider.
If the issue persists, contact us at 📧 support@nexasofttechnologies.com.