Refund and Returns Policy
This Refund Policy outlines the terms and conditions under which refunds are processed. By using our products or services, you agree to the terms stated below.
Eligibility for Refunds
Refunds are applicable under the following conditions:
Refunds are applicable under the following conditions:
- The product or service delivered is defective, damaged, or not as described.
- The customer cancels the order within the specified time frame as mentioned below.
- The refund and return request is made within 7 days of purchase or delivery, subject to verification.
Refunds will not be provided for:
- Products that have been used, altered, or damaged after delivery.
- Services already rendered or non-refundable deposits.
Digital goods or downloadable content, unless proven defective.
Refund Process
To request a refund:
- Contact Us: Email us at support@nexasofttechnologies.com with your order details, proof of purchase, and a description of the issue.
- Review: Our team will review your refund request and may ask for additional details, including images or videos applicable.
- Approval: Once your request is approved, you will receive a confirmation email.
Refund Method
- Refunds will be credited in original payment method within 5-10 working days.
- For cash-on-delivery (COD) orders, refunds will be issued via bank transfer or store credit, as per your preference.
- Processing time may vary depending on the payment provider but typically takes 5–10 business days.
Order Cancellation
- Before Shipment: You may cancel your order and request a full refund if the order has not yet been shipped.
- After Shipment: Once the order has been shipped, cancellations are not eligible for a refund. However, you may request a return (if applicable).
Return and Refund for Defective Products
If you receive a defective or damaged product:
- Notify us within 48 hours of receiving the product.
- We may ask you to return the product for inspection. Return shipping costs may be reimbursed if the defect is verified.
- If the product is eligible, we will process a refund or replacement.
Amendments to the Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page, with the “Last Updated” date at the top.